Frequently Asked Questions

Name: Aurum Garage Door
Rating: 5

Frequently Asked Questions – Aurum Garage Door Ottawa

We understand garage doors can be confusing, and issues can arise unexpectedly. Here are answers to the most common questions we receive from Ottawa homeowners and business owners.

How often should I service my garage door?

We recommend annual maintenance to lubricate springs, rollers, cables, and hinges, and to inspect safety features. This helps prevent costly repairs.

My garage door won’t open. What should I do?

Check if the opener, sensors, and power supply are working. If the problem persists, contact Aurum Garage Door for a same-day inspection.

Should I repair or replace my garage door?

Minor issues like springs, cables, or panels can be repaired. If your door is old, unsafe, or frequently breaking down, replacement is often the most cost-effective long-term solution.

How do I know if my garage door opener needs repair?

Signs include unusual noises, slow operation, intermittent function, or complete failure. Our technicians can diagnose and fix it quickly.

Can you repair a keypad or smart garage door system?

Yes, we service all keypad types, including wireless, smart, and traditional systems, and provide programming, replacement, and troubleshooting.

What do I do if my opener remote stops working?

Check the batteries first. If it still doesn’t function, contact us. We can repair or replace the remote and ensure full compatibility with your opener.

How do I know if my garage door spring needs replacement?

Signs include loud banging, slow or uneven operation, or visible gaps in the spring. Never attempt to repair springs yourself — they are under extreme tension.

How often should garage door cables be replaced?

Cables wear over time and can snap unexpectedly. Inspect cables annually and replace them at the first signs of fraying or damage.

Do you provide 24/7 emergency service?

Yes. Our Ottawa team offers emergency garage door repair services during business hours and prioritized response for urgent situations.

Is it safe to DIY garage door repairs?

No. Garage doors are heavy and springs are under high tension. DIY repair can be extremely dangerous. Always call licensed professionals like Aurum Garage Door.

How quickly can you respond for an emergency repair?

Our technicians aim to provide same-day service for urgent repairs throughout Ottawa and nearby suburbs.

Our Reviews

I called Aurum Garage Door when my garage door wouldn’t open in the morning. They responded quickly, explained the issue clearly, and fixed it the same day. Professional, honest, and very easy to deal with. Highly recommended.

The technician was on time, friendly, and knew exactly what he was doing. My garage door is quieter and smoother than it’s ever been. I really appreciated the clear pricing and no pressure at all.

Our garage door spring snapped unexpectedly. Aurum Garage Door handled the repair fast and safely. Great workmanship and fair pricing. I’ll definitely be calling them again if I need service.

Excellent service from start to finish. They repaired our garage door opener and took the time to test everything before leaving. You can tell they care about doing the job right.